Booking Cancellations:

IMPORTANT: Changing your booking dates within 14 days or less of your check in date, for any reason, will require a $25 fee.

• All cancellations should be made via email to camp@riverscrossingrv.com. We do not accept cancellations by phone.

• Cancellations not made in writing will forfeit deposit.

• Cancellations made more than 14 days before your check-in date will receive a refund, minus up to a $35.00 cancellation fee (which may include the online $10 booking fee).

• Cancellations made 14 days to 1 day prior to the arrival date will be issued a reservation credit in the amount of the original deposit and charged a $25.00 processing fee. Reservation credits must be used within one year of the original reservation dates.

• Cancellations made on the day of arrival will forfeit the first night’s rental rate and a reservation credit will be issued for the remaining days of the canceled reservation.

• Guests who fail to arrive for a reservation by the Close of Business on the date of arrival without canceling or making other arrangements with the Resort will forfeit the entire amount paid.

• Early departures for any reason are not eligible for refunds.
  

Changes to Booking:

If you would like to add a day(+) to your booking, request to be moved to another section of the resort, or adjust your existing booking in any way, please call our Welcome Center.

• If you wish to move your booking dates, and you are within 14 days of your arrival date, it is considered a re-booking, and will be subject to a $25 fee.

• Once a guest arrives on site, cancellations or changes cannot be made in order to receive a partial or full refund.
  

Refunds:

RVing is an outdoor experience, therefore no refunds or credits will be provided due to the discomfort of nature, including windstorms, hail, heavy rain, or icy conditions. No refunds or credits will be made for early departures or evictions.

Rivers Crossing RV Resort exclusively determines refund requests. Request for special refunds or credits must be made in writing to Management, providing full proof of emergency circumstances claimed.

If a credit is not already applied, any refund processed will be refunded in the same form that it was originally paid.